NEW ITEMS HERE!



FAQs

Are your Rilakkuma/Sumikkogurashi/San-X items authentic?

Yes! All our items are authentic. Authentic products are of utmost importance for quality and collector value!

We are happy to carry special San-X Original, licensed, and secondhand items, as well as many other Japan character goods brands.

Our secondhand offerings are always carefully inspected to ensure authenticity and accurate descriptions of item condition.

Please contact us if you have any questions!

Do you accept returns?


Sorry, we do not accept returns, refunds or exchanges. All purchases are final.

Can I pick up my order?

Yes, we now offer contactless pick up at our North Canton, Ohio location free of charge!

Please select the store pick up option at check out. Once your order is placed and items are ready, you will receive and email to specify your pickup time slot. 

Once your time is confirmed, we will have your order ready in the designated pick up bin outside our store!

Do you have gift cards?

Yes, we do! You can shop them here. 

Do you ship internationally?

Yes, we do!

Please note that customers are responsible for customs/VAT from their country. 

Unfortunately, shipping to the UK as well as the EU is currently unavailable due to changes in requirements. We are very sorry for the inconvenience and hope we can offer shipping again soon.

How fast do you ship?

Most orders are shipped within 1-2 business days. 

When will my package arrive?

Transit time will depend on the shipping selected at check out. Please check our shop blog for any notices on shipping delays or the USPS website for delivery timelines. 

International packages may require additional transit time depending on your country's customs.

After shipment, you will be emailed tracking information.

Once packages leave our store, it is under the care of your selected carrier. Unfortunately, we will not have any additional information outside of the provided tracking. If you have any delivery questions or concerns, please reach out to USPS directly.


Please take care to enter your correct address at check out as we are not responsible for packages sent to the wrong address. 

We take utmost care to package our shipments well and are not responsible for stolen, lost or damaged shipments.

If you would like to add insurance to your order, please contact us! Note that domestic Priority Shipping automatically includes up to $100 of insurance. You may get more information about different USPS shipping insurance options here.

Have more questions? Email us at info@marybearshop.com.