New arrivals here!



FAQs

Are your Rilakkuma/Sumikkogurashi/San-X items authentic?

Yes! All our items are authentic. 

We are happy to also carry special USA-licensed Rilakkuma items.

Our secondhand offerings are always carefully inspected to ensure authenticity and accurate descriptions of item condition. Please contact us if you have any questions!

Do you accept returns?


Sorry, we do not accept returns, refunds or exchanges. All purchases are final.

We take utmost care to package our shipments well and are not responsible for stolen or damaged shipments. Please take care to enter your correct address at check out as we are not responsible for packages sent to the wrong address. 

If you would like to add insurance to your order, please contact us! Note that Priority Shipping automatically includes up to $100 of insurance. 

Do you have gift cards?

Yes, we do! You can shop them here. :)

Do you ship internationally?

Yes, we do! We ship to most countries and territories. If you encounter any difficulties with international shipping at checkout, please email us at shipping@marybearshop.com. We would be happy to help!

Please note that customers are responsible for customs/VAT from their country. 

How fast do you ship?

Most orders are shipped within 1-2 business days. 

Can I buy from your shop from other websites?

At this time, a limited number of our shop items may be listed on our eBay account. 

Have more questions? Email us at info@marybearshop.com.