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FAQs

Are your Rilakkuma/Sumikkogurashi/San-X items authentic?

Yes! Our items are authentic. We import from San-X Japan.

Secondly, we are happy to also carry special USA-licensed Rilakkuma items produced by Aliquantum International.

Information about the product will be always be included in the item description.

Do you accept returns?


Sorry, we do not accept returns or exchanges. In the event of an incorrect item received, please contact us. We take care to package our shipments well and are not responsible for stolen or damaged shipments.

Do you ship internationally?

Yes, we do! We ship to most countries and territories. If you encounter any difficulties with international shipping at checkout, please email us at shipping@marybearshop.com. We would be happy to help!

Please note that customers are responsible for customs/VAT from their country. 

How fast do you ship?

Most orders are shipped within 1-2 business days. 

Do I need to pay sales tax?

Sales tax is only collected if you are shipping to California (where our shop is located). Orders shipping to other states will not be charged sales tax.

Can I buy from your shop from other websites?

At this time, a limited number of our shop items may be listed on our eBay account. Prices will be slightly higher to offset the cost of using a different platform.

Have more questions? Email us at info@marybearshop.com.